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Travelodge.com in Action

Chat Transcript between Editor and "Jessica" from Travelodge.com after he had just provided his credit card information.

Agent: Hi Randy, I'm Jessica and just for visiting Travelodge today, we'd like to give you the opportunity to get $20 off your Travelodge reservation. Please type HI or HELLO in the space below to let me know you are there...

Agent: Just type HI in the space below...

You: hi

Agent: Hi Randy, I have great news! Just for chatting with me today, I can increase your savings from $20 to $30! That's a $30 cash back mail-in rebate on the reservation you just made! Agent: This comes along with a membership to Travelodge, Travelers Advantage with the first 30 days FREE. You'll enjoy FULL ACCESS to our travel agency and get our LOW PRICE GUARANTEE on all of your eligible travel reservations!

Agent: And even if you decide to cancel, you can still get your $30 cash back mail-in rebate ... it's our way of saying THANK YOU just for trying Travelodge, Travelers Advantage. Agent: You have a full month to sample all the money saving benefits after joining the Travelodge, Travelers Advantage program. If you wish to take advantage of this great offer, we will obtain the reservation information that you just provided to Travelodge, including credit card number and billing address, and activate your membership, where the first 30 days are free.

Agent: Unless you call to cancel during the 30-day trial period, your benefits will automatically continue at the low $11.00 monthly membership fee, or the then-current monthly fee, and will be automatically billed monthly to the credit card account you just provided to Travelodge, without you having to do anything further.

Agent: Your satisfaction is very important to us! You can cancel at any time by calling the toll-free number provided in the membership materials and you won't be billed another dime. Remember, the $30 cash back mail-in rebate for your reservation is yours to keep no matter what you decide!

Agent: So Randy , with your approval under the terms I just described and your confirmation that you're over 18, I'll activate your membership to Travelodge Travelers Advantage with the first 30 days free, and send out your $30 cash back mail-in rebate certificate. Is that OKAY with you?

You: I just declined, do not sign me up. I am reporting you to [my] attorney general

Agent: You can cancel at anytime AFTER approximately 72 hours from today when your information is entered in the system and within the free trial. There is NO cancellation or penalty fee, and you STILL qualify for the rebate. NO cost to join, NO cancellation fees, NO hidden charges.